Puzzle Pillow® Rest Bundle

Puzzle Pillow, Inc. offers a 30-night return policy, which means you have 30 nights after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@thepuzzlepillow.com. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at info@thepuzzlepillow.com.

Damages and issues
Please inspect your order upon reception and contact The Puzzle Pillow Care Team immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Thank you for your business.

Puzzle Pillow Care Team

How much is shipping? How long will my order take to arrive?

No Rush
First Class. Arrives in approximately 7 - 10 business days thru USPS.
Priority
$11.95. Arrives in approximately 2-5 business days thru USPS. Guaranteed tracking available.
Express
$38.10. Arrives in approximately 1-2 business days thru USPS. Note: Only available for orders shipped within the continental US. All orders placed after 1PM EST ship next business day.
2-Day
$12.60. Arrives in 2-3 business days thru USPS. Note: Only available for orders shipped within the continental US. All orders placed after 1PM EST ship next business day
Priority International
$34.10. Ships Priority and arrives via Fed-Ex or USPS. Note: Available for orders shipped Internationally and within the continental US. All orders placed after 1PM PST ship next business day
Express International $50.95. Ships Express and arrives via Fed-Ex or USPS. Note: Available for orders shipped Internationally and within the continental US. All orders placed after 1PM PST ship next business day

Puzzle Pillow Care Team - the missing peace to a good night sleep
info@thepuzzlepillow.com