Our Policies

Shipping

Orders are typically processed within 1–2 business days and shipped through trusted carriers including USPS and FedEx.

Shipping options and delivery estimates are calculated at checkout based on your location and preferred delivery method. Domestic orders generally arrive within 2–10 business days depending on the selected shipping service, while international delivery times may vary.

Once your order ships, tracking information will be sent directly to your email so you can follow your delivery every step of the way.

Returns & Exchanges

We offer a 30-day return window from the date your order is delivered.

To be eligible for a return, items must be unused, in their original condition, and returned with original packaging. If your item arrives damaged, defective, or incorrect, please contact our care team so we can make it right as quickly as possible.

To request a return or exchange, please contact us before sending your item back.

Please note that sale items, gift cards, and certain specialty or personal-use products may not be eligible for return.

Privacy

Your privacy matters to us.

When you visit Puzzle Pillow®, we may collect limited personal information such as your name, email address, shipping details, payment information, device information, and browsing activity to help process orders, improve your experience, and provide customer support.

Our store is powered by Shopify, and certain information may be securely shared with trusted service providers that help us operate our website, process payments, fulfill orders, analyze site performance, and deliver relevant marketing communications.

We do not sell your personal information.

Like most modern websites, Puzzle Pillow® uses cookies and analytics tools to better understand site traffic, improve functionality, and enhance your browsing experience. You may adjust cookie preferences through your browser settings at any time.

By using our website, you agree to the collection and use of information as described within this policy.

Terms of Service

By accessing or using the Puzzle Pillow® website, you agree to use our services in accordance with applicable laws and these terms.

All content, imagery, branding, product designs, and materials on this site are the property of Puzzle Pillow® and may not be copied, reproduced, or distributed without permission.

We strive to provide accurate product descriptions, pricing, and availability information, but reserve the right to correct errors, update information, or modify products and services at any time without prior notice.

Puzzle Pillow® reserves the right to refuse service, limit quantities, or cancel orders at our discretion when necessary, including in cases of suspected fraud, misuse, or unauthorized resale activity.

Use of this website and any purchases made through it are at your own discretion and subject to our shipping, return, and privacy policies.